When you order an item online, there’s always a chance it might not fit. If this is the case, please reach out to our team WITHIN 12 hours of RECEIVING your item. You will be provided options as follows:
Option 1: We’ll help you find another dress
If you are based within 75 km from Milton, we will hand-deliver another dress within 24 hours to ensure it arrives in time for your event. If you are outside of this zone, we will ship you a replacement dress.
If the new style you select is more expensive, you will be charged the difference in price. If the new style is less expensive, you will be given a refund for the difference in price.
Option 2: Full refund
We’re happy to give you a full refund if none of the dresses in your order fit.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (If Applicable)
Please contact us at firstname.lastname@example.org if you have not received your refund within 10 business days.
Prior to contacting us, we recommend that you contact your bank or credit card company to determine if the refund has not been posted yet.
Processing times vary.