Refund Policy

Returns

When you order an item online, there’s always a chance it might not fit. If this is the case, please reach out to our team WITHIN 12 hours of RECEIVING your item. You will be provided options as follows:

Option 1: We’ll help you find another dress

If you are based within 75 km from Milton, we will hand-deliver another dress within 24 hours to ensure it arrives in time for your event. If you are outside of this zone, we will ship you a replacement dress.

If the new style you select is more expensive, you will be charged the difference in price. If the new style is less expensive, you will be given a refund for the difference in price.

Option 2: Full refund

We’re happy to give you a full refund if none of the dresses in your order fit.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

Please contact us at info@adaar.ca if you have not received your refund within 10 business days.

Prior to contacting us, we recommend that you contact your bank or credit card company to determine if the refund has not been posted yet.

Processing times vary.

Sale Items (If Applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adaar.ca

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, contact us at info@adaar.ca. We will provide you with the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

X